All orders will be shipped from our warehouse in Bryanston, Gauteng within 3-5 business days. Please note that during peak periods, it can take up to 5 business days.
Our goal is to provide the best shipping options. Every day, we serve hundreds of customers around South Africa to ensure that we are always at the highest level of responsiveness. Due to the popularity of our items, expect a tracking number within 3-5 business days. Once the item is shipped, the delivery time is estimated by the carrier as 3-5 business days.
How are the packages shipped?
Packages from our warehouse will be shipped via Courier Guy depending on the size and the weight of the product.
Which countries do you ship to?
We currently only ship within South Africa.
What about customs?
We are not responsible for any customs duties after the item has been shipped. By purchasing our products, you agree that one or more packages may be shipped to you and you may incur customs fees upon the arrival of the package in your country.
How long is the shipping?
Delivery time depends on location. Below are our estimates:
|Location||Estimated Shipping Time|
|South Africa||3-5 business days|
- Handling and Processing time is 3-5 business days for areas outside South Africa.
- Estimated delivery is 3-5 business days within South Africa.
- The maximum delivery time is 8 business days for areas within South Africa.
- This does not include 3-5 days of processing time.
- All delivery times for areas outside South Africa exclude customs delays.
- Liquid and electronic products will take an additional 5-10 days for areas outside South Africa.
Do you provide any tracking information?
Yes, you will receive an email with your tracking number once your order ships. If you haven’t received your tracking number within the first 5 business days after your purchase, please contact us.
My tracking shows “No information is currently available”.
Don’t worry, this is perfectly normal. When your package is on the move and in between two countries, tracking updates will be very slow. Once your package arrives in your country, tracking data should update quicker, and it should be just a matter of time before it’s at your doorstep. You can track your order here.
Will my items be shipped in one package?
Only items in the same cart checkout will be shipped in the same package.
If you have any questions, please feel free to contact us. We will exhaust every resource we have to assist you.